MUSCAT: Oman’s National Government Digital Transformation Programme, Tahwul (2021–2025), recorded a strong overall performance rate of 94 per cent by the end of December 2025, marking a sharp improvement from 73 per cent a year earlier
According to the programme’s 2025 annual performance report, all 3,166 priority government services targeted for simplification were completed, while 90 per cent of priority basic services and automatic permits were successfully digitised, covering 2,277 services out of the 2,523 planned
The report also showed steady institutional progress, with 85 per cent of government entities achieving the required level of digital transformation maturity and an average performance of 80 per cent across governorates. Thirteen institutions reached an advanced level of digital proficiency, while 36 were rated above average, with no entities falling below the required benchmarks.
Among the top-performing institutions in 2025 were the Royal Oman Police, the National Centre for Statistics and Information, the Oman Investment Authority, the Telecommunications Regulatory Authority, the Public Authority for Special Economic Zones and Free Zones, the Governorate of Muscat, the Small and Medium Enterprises Development Authority, the Ministry of Finance, the State Audit Institution and the Oman Vision 2040 Implementation Follow-up Unit.
Beneficiary satisfaction with digital services rose to 78 per cent across 48 government institutions, while digital transactions processed through the OmanNet e-payment gateway reached 45.85 million between January and September 2025. Data exchange through the National Integration Platform exceeded 2.26 billion records by the end of November 2025, highlighting deeper system integration across government entities.
Eng Saeed bin Hamoud al Maawali, Minister of Transport, Communications and Information Technology and General Supervisor of the Tahwul programme, said 2025 represented a turning point, as the focus shifted from policy and regulatory frameworks to large-scale implementation. He noted that the next phase will build on these achievements by advancing digital maturity, accelerating innovation and strengthening proactive digital government, in line with Oman’s long-term development goals. — ONA
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