MUSCAT: The Ministry of Labour honoured distinguished entities for their institutional excellence in 2024 during a ceremony held on Tuesday evening, recognising their efforts in enhancing operational efficiency and advancing the ministry’s goals of fostering a culture of continuous development and improving competitive benchmarks.
The event was held under the auspices of Dr Mahad Said BaOwain, Minister of Labour.
Sayyid Salim Musallam al Busaidy, Under-Secretary of the Ministry of Labour for Human Resources Development, emphasised that the initiative aims to institutionalise best practices for improving work environments, streamlining procedures, and driving teams towards tangible outcomes that benefit both employees and service recipients. He noted that the awards prioritise innovative thinking over routine procedures and reward mature institutional behaviour rather than temporary achievements.
The Ejada (excellence) system has encouraged government units to adopt practical mechanisms, programmes, and methodologies that promote innovation and improve service quality for individuals and society. It has also strengthened institutional performance culture and fostered healthy competition among units.
The system evaluated 61 government administrative units starting from January 1, 2023, analysing over 14 million data points, including fixed indicators, employee feedback on administrative practices, job satisfaction surveys, and insights from 170,000 beneficiaries across 700 government service centers
in 2023.Government units were assessed based on their annual performance progress across seven key criteria. Seventeen high-performing government units were honoured, with selection considering institutional size - noting an inverse relationship between size and ease of performance improvement. — ONA
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