MUSCAT: The National Centre for Statistics and Information (NCSI) held a preparatory meeting on Thursday for representatives of government entities participating in the public opinion survey on the evaluation of government services, ahead of the launch of a new survey cycle.
The meeting was attended by around 80 participants representing 54 government entities, alongside a number of NCSI specialists.
Sawsan bint Dawood al Lawati, Director General of Information at NCSI, said the preparatory meeting reflects the Centre’s commitment to strengthening cooperation with government entities and preparing them for active participation in the survey, which helps improve data quality and ensure more accurate results.
She added that NCSI continues to develop survey tools, standardise implementation mechanisms, and enhance communication channels with participating entities to ensure clarity of roles and smooth data exchange within the designated timeframe.
According to the Centre, the session drew on findings and observations from previous survey cycles, aiming to clarify survey requirements, review the mechanisms and methodology, and discuss the organisational framework and designated points of contact for participating entities. The preparations are intended to address challenges encountered in earlier cycles and enhance the efficiency and effectiveness of implementation.
The regular statistical survey measures beneficiaries’ satisfaction with government services and monitors actual user experiences when engaging with various entities, whether through in-person visits or via electronic platforms and digital channels, taking into account the diverse needs of different segments of society.
The survey covers a range of indicators, including ease of access to services, quality of procedures, clarity of information, speed of transaction completion, overall service efficiency, and the effectiveness of communication channels. It also assesses the level of digital transformation in service delivery, providing data intended to support decision-makers in improving government services and strengthening service responsiveness.
The meeting forms part of a series of preparatory sessions being conducted by the Centre ahead of the new survey cycle, aimed at improving implementation quality and supporting better government performance and public services. — ONA
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