The National Platform for Suggestions, Complaints, and Reports (Tajawob) has been receiving positive responses from the public since its launch.
The platform offers citizens and residents to report even local and civic issues, such as roads in a local area that need attention of the authorities for repairs to ensure the safety of both drivers and pedestrians.
Tajawob has so far received 6,3051 applications regarding 3,660 services from 54 organisations.
Here are the statistics of three important ministries for July.
Ministry of Commerce and Industry and Investment Promotion
Total Requests 270
Complaints - 84
Completion rate- 87%
Suggestions - 12
Completion rate - 83%
Reports - 125
Completiton rate - 89%
Inquiries - 49
Completiton rate - 96%
75% of complaints were not direclty related to ministry.
Ministry of Transport and Communications and Information Technology
Total Requests - 172
Complaints - 75
Completion rate- 53.33%
Suggestions - 30
Completion rate- 70%
Inquiries - 30
Completion rate- 66.66%
Reports - 37
Completion rate- 74.67%
Ministry of Heritage and Tourism (MHT)
Total Requests - 131
Complaints - 37
Completion rate- 100%
Suggestions - 19
Completion rate- 53%
Inquiries - 22
Completion rate- 100%
Reports - 19
Completion rate- 100%
Tajawob is a unified, centralized system with multiple access points, seamlessly connected to over 55 government entities, and offers an intuitive interface, ensuring accessibility for all user groups, alongside security systems that safeguard users’ data privacy.
Complaints are usually directed toward a specific service and are submitted personally by the affected individual. Complaints are categorized into: General Complaint and Service Complaint
Suggestions include an idea or work mechanism that contributes to introducing a new service or improving existing services provided by a government institution. The suggestion aims to enhance service quality or offer innovative solutions that improve
Inquiry is a request for information about a service provided by a government institution, whether regarding its delivery process, procedural details, or any other information a beneficiary needs to better understand
The report involves the identification of a defect in the provided services or a clear violation of regulations and laws related to services, requiring the concerned institution to take necessary action. A report can be submitted to a centralized unified platform with multiple interfaces (website, mobile application, call center, and service delivery outlets in government institutions).
Instant notifications are given via text messages for every step of the request on the platform, from receipt to processing and handling, up to its closure.
The platform can specify the geographic location associated with the suggestion, complaint, report, or inquiry of anyone.
