MUSCAT: As part of Oman’s digital transformation, the government has launched the National Platform for Suggestions, Complaints and Reports (tajawob.om). This centralised system, integrated with over 55 government entities, enables both citizens and residents to easily submit complaints, suggestions, inquiries and reports regarding public services.
Available in Arabic and English, Tajawob allows users to register securely using their Civil ID and OTP verification. The platform promotes transparency by providing real-time notifications for each request, from submission to resolution.
Some of its key features are complaints and suggestions in which the users can submit complaints about services or suggest new services and improvements.
Reports and inquiries in which the platform enables users to report defects or violations and inquire about services or procedures.
Non-Anonymous Submissions include all submissions require personal details to ensure proper follow-up and resolution.
This platform simplifies public service interaction, enhances transparency and supports Oman’s ongoing digital initiatives.
Since its launch, Tajawob has already facilitated over 5,782 complaints, proving to be an essential tool for improving communication between the government and the public. The platform currently connects 42 government institutions and offers over 2,000 services.
Plans for Tajawob’s future include expanding language options, adding more government institutions and continuously enhancing the user experience to provide even greater access to public services.
The National Platform for Suggestions, Complaints and Reports (Tajawob.om) represents a significant step forward in Oman’s efforts to improve government transparency, efficiency and service delivery.
The Ministry of Labour is one of the key entities integrated into Tajawob, processing complaints related to labour and employment services. The Ministry encourages users to ensure that their mobile numbers are up-to-date in the Royal Oman Police Civil Status System for seamless access to the platform. Users can easily update their phone numbers through the system to maintain access to the platform’s services.
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