Muscat: The National Platform for Suggestions, Complaints, and Reports (Tajawob) platform launched at the third edition of Together We Advance forum is aimed at enhancing community participation and improving the effectiveness of government services.
The launch of the interactive platform stems from the government’s belief in the importance of dialogue and effective communication between the leadership and the community which is a solid and deep-rooted approach that gained momentum through different stages and now the government is utilizing modern technologies to further consolidate interaction with the community.
The users will be able to submit their suggestions, complaints and reports on Tajawob platform which is an efficient channel to enhance the approach of community participation and effective communication as well as improving the business environment.
The Tajawob platform integrates with more than 55 government institutions, including 41 government institutions in the first phase with other institutions joining the platform successively. The platform functions as a unified central system with multiple windows to receive suggestions, complaints, reports and inquiries related to government services.
The platform is currently available on website via the website https://tajawob.om, which contains links for submitting suggestions, notes and reports on the websites of government institutions as well as service delivery outlets and call centres of government institutions. The platform will be available in the near future via mobile application on various electronic stores.
The platform will serve as an important tool that contributes to improving government services and enhancing direct interaction between beneficiaries and government institutions. The platform development process went through three stages that included planning, establishment and launch during which policies and regulatory frameworks were laid down and the technical infrastructure was developed.
Central and executive teams were also formed in government institutions to ensure the achievement of strategic objectives and enhance their readiness to deal with requests via the platform.
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