Muscat: The Telecommunications Regulatory Authority (TRA) is continuing with its awareness campaign on the protection of the rights of users of various services
TRA campaign #YourRight_ToKnow aims to protect the rights of beneficiaries by educating them about their rights and obligations towards telecom service providers.
In return, the telecom providers have participated in the campaign by publishing a number of messages through the hashtag #YourRight_ToKnow, on various types of fraud issues and their risks, which targets all segments of society, and both citizens and residents.
The campaign includes educational messages on several topics of interest such as international roaming, billing, advertising messages, grievances of beneficiaries, and children's rights, in addition to quality approval and the 'Choose your package' platform.
TRA issued a regulation of the rights of beneficiaries last September, which included 11 chapters divided into 75 articles, concerned with regulating the relationship between beneficiaries and telecommunications companies or their licensees.
These regulations will be implemented in mid-February of 2024 as part of the TRA's responsibility towards taking care of the interests of beneficiaries and promoting the use of telecommunications services.
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