The traffic department of the Royal Oman Police (ROP) has not only managed to reduce the number of road accidents by 81 percent over a period of nine years, it has also gone through a complete transformation while providing services to citizens and residents.
This is in line with the government’s target to digitise 80 percent of basic services by 2025, apart from plans to launch a national portal for electronic services by the end of 2023 for one-stop shop for services.
Currently, most traffic services such as vehicle registration and renewal, vehicle license transfer service, vehicle license printing, technical examination, issuance and renewal of driver’s licence and driver’s education licence, and booking test appointments among others, are now provided online or via mobile applications.
Majid, a PRO, told the Observer, “In today’s era of high-speed Internet and wired economy, waiting in queues for some basic services in a country like Oman is just not acceptable. We should make all services remotely available any time,” he says as he visits ROP offices for some work very often.
On Sunday, ROP said that it is possible to transfer the ownership of a vehicle online from one institution to another or between an individual and an institution through its website.
ROP said the service available for transport vehicles with a number plate for individuals will be for private and commercial vehicles and motorcycles, while for companies and institutions, it will be applicable for commercial vehicles only.
The traffic department said that the service is available through the ROP website and conditions include that the vehicle licence must be valid, the seller must ensure that there is an activated phone number registered (certified) in the civil status system, to obtain the secret code (OTP) to confirm the signature of the first party.
Vehicle insurance transfer procedures must be completed, and the vehicle must be insured with approved insurance companies.
Vehicles that are subject to technical examinations must have passed the inspection.
ROP also further stated that the records of the service beneficiaries and the vehicle whose ownership is to be transferred should be free of any restrictions that prevent the transfer process electronically in accordance with the terms and conditions of the Traffic Law.
The seller must personally submit a request to transfer ownership of a vehicle and must approve the deal using the digital certification method or he legally authorised a person.
Ratification of approval and payment of fees must be the buyer in person or by whoever is authorized by him legally.
The buyer must ratify and pay the transaction fees within 24 hours from the moment the transaction is created by the seller, and the transfer procedures are considered canceled if they are not ratified by the buyer within the specified period.