The Authority for Public Services Regulation (ASPR) has issued a statement on complaints about inflated electricity bills by some subscribers.
“The Authority for Public Services Regulation (ASPR) has been following with great interest what is being circulated on social media about the inflated electricity bills for some subscribers, it would like to clarify that ASPR spares no efforts to ensure that electricity distribution companies follow the applicable standards while issuing bills all its subscribers."
It affirmed that in the event that the licensed companies do not comply with the regulatory framework for billing, the Authority will intervene in favor of the subscriber to amend the calculation based on the bases it has approved, in accordance with the legal powers granted to it.
Since the beginning of this year, the authority has required all licensed companies to comply with the following regulatory framework when issuing electricity bills to ensure their accuracy:
Taking actual readings for all subscribers per month for a period of no less than 28 days and not exceeding 33 days.
In the event that it is not possible to take the actual reading, an estimated reading is calculated by the following method:
- Use the actual consumption for the same month of the previous year, and if this is not possible,
- Use the actual consumption for the previous month of the same year, and if this is not possible
- Use the actual consumption for the previous month of the previous year.
The Authority, when issuing this regulatory framework, took into account that it should be accurate and reflect the actual consumption of the subscriber.