Banks added, “It is too early to say anything meaningful on how this impacts our business and the sector overall. We see volumes changing but no spikes or trends so far.”Food and driver security
“The fear around the virus is of course present, considering the massive spread COVID-19 patients have recorded all over the world but we are trying to educate and inform customers to remain calm and not worry. In all our communication to customers, we are emphasizing and assuring them about how our drivers are using sanitizers, gloves and masks to keep themselves and the customers safe,” Nahar said.
“First and foremost, the safety of our customers, riders and restaurant partners is our number one priority. Throughout the day we are in communication with our riders and they have the ability to directly reach out to us as well. We continue to provide them with safety equipment – for their peace of mind, so that when they are delivering orders, they know they are safe,” Banks said.
Banks added, “For us, we are working with the authorities to see what the new normal is like. In our Oman office, we will be switching to remote working next week, while our drivers will be continuing as per normal – with safety and protective equipment.”
He also said, “Our riders are wearing masks and using hand sanitizer, and they sanitize three times throughout the order process, once before picking up the order, once before dropping off the order, and right after delivery!”
As for akeed’s procedure, Nahar explained, “We have instructed our captains to report to their supervisor if they notice any symptoms of the virus. Also, driver hygiene is something we have always taken on high priority. It is, for this reason, we allow the customers to rate and review the driver so that we can monitor any red flags raised around a driver. A customer can see these ratings the moment the order gets picked up by the driver.”
He added, “We are trying our best to serve the customers and have requested them to stay safe at home. It is for this reason that we are working on a plan to introduce as many free deliveries offer as possible so that people can enjoy their favorite food from the comfort of their homes without feeling the pinch.”
“We really appreciate everything our riders do for our customers, and we know they are working as hard as they can in this current climate to provide the same amazing level of service and keep everyone safe as well!” Banks said.
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