China’s e-tail giant Alibaba unveiled a robot that will serve guests in the country’s hotels soon.
“The robotics industry is revolutionising the world and Alibaba Artificial Intelligence (AI) Labs is raising the stakes in this industry with the launch of service robots for hospitality sector starting October,” the company said at its annual Cloud Computing Conference 2018 being held here.
The robot was unveiled by Alibaba AI Labs, the AI product development arm, at the four-day tech summit in this scenic city where Alibaba is headquartered, about 180 km southwest of Shanghai.
“This robot will help bridge the gap between the guest needs and the response time they expect. It is the next step in the evolution towards smart hotels,” said the General Manager of Alibaba AI Labs, Lijuan Chen.
Guests staying in hotels will be able to communicate with the robot via voice command, touch and hand gestures. The robot will in turn respond to them through AliGenie, the software behind Alibaba’s smart speaker, Tmall Genie.
“The robot will be the ultimate assistant for hotel guests who want everything quickly at their fingertips,” added Lijuan.
“After trial at a hotel, Alibaba AI Labs will assess its suitability for other areas, including hospitals, restaurants and office services,” the company added.