MUSCAT: Tajawob platform recorded over 2.6 million visits and 785,000 active users till the end of May 2026. The total number of requests submitted through the platform exceeded 235,000, comprising more than 85,000 complaints, approximately 90,000 reports, over 16,000 suggestions and more than 43,000 inquiries.
These statistics were announced during the "Second Response and Integration Meeting," hosted by the Ministry of Transport, Communications and Information Technology (MoTCIT), with the participation of over 300 employees representing central and executive teams, as well as communications and media units from government institutions that have activated the national platform for suggestions, complaints and reports "Tajawob." The meeting is part of ongoing efforts to enhance institutional integration and develop the beneficiary interaction system through the exchange of institutional expertise and experiences, as well as to discuss opportunities for improvement that contribute to raising processing and response efficiency and enhancing the quality of government services.
The meeting featured discussions on several key themes related to operational performance indicators, processing quality and adherence to approved methodologies. It also showcased a number of success stories and developmental improvements implemented through the platform, which have accelerated request processing and improved follow-up efficiency and coordination among government entities. - ONA
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