MUSCAT: Transactions completed through the e-portal of Sanad Service Centres exceeded 131,000 in the first quarter of 2026, underscoring improved operational efficiency and growing user confidence in the quality and reliability of services provided.
The performance reflects continued efforts to streamline procedures for citizens, entrepreneurs and investors through a network of 922 centres across the Sultanate of Oman. These centres have generated 2,264 job opportunities and are operated by Omani entrepreneurs within the framework of small and medium enterprises, delivering a wide range of e-government services.
Mohammed bin Salim al Mashaikhi, Director of the Sanad Service Centres Department at the Ministry of Commerce, Industry and Investment Promotion, said the results highlight the role of Sanad centres as a national initiative supporting public service delivery, SME development and enhanced customer experience.
He noted that the Ministry continues to invest in capacity-building programmes for Omani staff working in the centres. Around 815 trainees participated in specialised training during the first quarter, focusing on service delivery mechanisms, operational efficiency and customer communication. These efforts aim to improve satisfaction levels, accelerate transaction processing and support employment generation within the sector.
The Ministry also conducted 213 field visits during the period to monitor performance quality and ensure compliance with regulatory standards.
Al Mashaikhi said the Ministry is prioritising the expansion and development of services offered through Sanad centres, in coordination with government entities and private sector institutions, to strengthen service integration and support digital transformation objectives.
He added that several meetings have been held with relevant stakeholders to explore the introduction of new services and enhance technical integration with partner entities, with the aim of broadening service scope and improving delivery efficiency.
Sanad Service Centres continue to play a key role in advancing the objectives of Oman Vision 2040 by improving access to government services, creating employment opportunities for Omani youth and enabling them to manage SME-based service platforms. This contributes to reinforcing Oman’s position as a national model for digital transformation and economic development.
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