MUSCAT: Since its launch in February 2025, the National Platform for Suggestions, Complaints and Reports (Tajawob) has continued to enhance community participation in shaping government services through a unified national digital channel.
The platform strengthens institutional communication with beneficiaries and supports the improvement of government performance.
Cumulative data shows that Tajawob has recorded over 1.7 million visits and 629,000 active users. As of January 2026, more than 156,000 requests have been submitted, including over 63,000 complaints, around 53,000 reports, more than 12,000 suggestions and over 27,000 inquiries.
In September 2025, the platform launched a mobile application to broaden access for all segments of society. The app has achieved more than 40,000 downloads and a rating of 4.4 out of 5, reflecting strong public engagement.
Through a unified operational framework, the platform enables government institutions to systematically address suggestions, complaints, reports and inquiries, turning citizen input into practical improvements.
Currently, 54 government institutions actively process requests using clear methodologies, resulting in enhanced response efficiency and service quality.
The platform’s impact is evident across multiple sectors. The Ministry of Education, for instance, introduced student absence notifications on the parent application and issued a health guide for schools.
Muscat Municipality implemented measures to regulate traffic flow near Al Hail Street exit in Al Seeb, reducing congestion. The National Centre for Statistics and Information developed an instant electronic verification service for survey permits, improving transparency and data access.
Other examples include the Ministry of Information classifying children’s educational content by age on the Ain platform, the Ministry of Transport, Communications and Information Technology launching the Oman Maritime Portal, and upgrading the Sa’ara border crossing in Al Buraimi Governorate for better traffic management. The Royal Oman Police also introduced updates in its mobile app to facilitate access to official documents and family sponsorship information.
These success stories are documented on a dedicated section of the Tajawob website, highlighting the platform’s commitment to citizen engagement and responsive governance.
Looking ahead, the platform plans to introduce new features, including voice recording for broader accessibility and reclassification of requests, which will streamline processing and enhance efficiency.
Tajawob’s continuous development of technical, operational and communication systems underscores its role in strengthening community engagement and improving public service quality, ultimately increasing beneficiary satisfaction across Oman.
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