BUSINESS REPORTER
MUSCAT, JULY 29
For the second year in a row, the Public Authority for Special Economic Zones and Free Zones (OPAZ) has won the award for Best Service Outlet in Muscat Governorate for the year 2024. The award is conferred upon government entities participating in the Institutional Excellence System, in recognition of the Authority's continuous efforts to enhance service quality and strengthen its position in global competitiveness indicators.
Dr Ahmed bin Saif al Ma'amari, Acting Customer Services Manager Department at the Authority, stated: "This honour reflects the Authority’s commitment to implementing the standards of the Institutional Excellence System, which is one of the key pillars for achieving the goals of Oman Vision 2040. It also reinforces a culture of continuous improvement in the work environment to ensure the delivery of high-quality and efficient services that meet the expectations of investors and beneficiaries."
The selection of the Authority was based on the results of surveys and indicators measuring client satisfaction. OPAZ affirms its ongoing efforts to enhance institutional excellence, adopt best practices in service delivery, and achieve top performance levels through innovation and continuous improvement.
OPAZ implements high-efficiency practices to serve investors in the special economic zones, free zones, and industrial cities, including: Integrated service representatives, A one-stop platform for all services, continuous care service for investors, strategic project account supervisors, continuous service improvement, comprehensive approvals for strategic projects, fast and defined timelines for request processing, an interactive communication centre, instant approvals to start projects.
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