Muscat: The Consumer Protection Authority (CPA) in Muscat Governorate facilitated an amicable settlement between a consumer and a travel and tourism agency due to the agency’s failure to provide the agreed-upon service.
The consumer was refunded an amount of RO4,956.
The CPA's Complaints Department received a complaint from a consumer against a travel and tourism agency that agreed to arrange an 8-day trip to several European countries aboard a cruise ship, which included accommodation, guided tours, internet packages, ticket booking, and visa processing.
The consumer had paid the full amount for the service.
|However, the complaint arose when the consumer repeatedly attempted to contact the agency without receiving a response, forcing her to visit the agency’s office in person. Upon meeting with an employee, she was informed that the agency was facing financial difficulties and would be unable to provide the service.
Following standard procedures, the concerned parties were summoned for discussion regarding the complaint.
Consequently, an amicable settlement was reached, resulting in a refund of RO4,956 to the consumer for the amount she had paid for the service.
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