MUSCAT: The Consumer Protection Authority (CPA) has taken action against a commercial establishment in the travel and tourism offices sector in Muscat following multiple complaints from consumers who reported that the establishment failed to fulfill its obligations and provide the agreed-upon services, resulting in harm to the consumers.
The complaints received by the CPA stated that after booking tickets and making advance payments, the establishment did not deliver the tickets as promised. The establishment also neglected to update customers about their reservations and failed to respond to repeated consumer inquiries.
Furthermore, the establishment did not provide refunds after being unable to deliver the agreed services.
To address these complaints, the CPA conducted a thorough investigation, including searches and evidence collection, to verify the claims against the establishment.
The investigation confirmed that the establishment had violated Article 23 of the Consumer Protection Law. According to this article, “the provider shall provide the service to the consumer in an optimal manner and in accordance with the purpose for which the service was procured and shall guarantee the service provided for a time internal that is appropriate for the nature of the service, failing this, the provider shall refund the value of such service or the an amount compensating for any shortfall therein or in the perform the service again in the optimal manner as contemplated under the regulations.
Based on the findings, the CPA took legal action and contacted the Public Prosecution. Subsequently, a judicial decision was issued to close the establishment and suspend its activities until a final decision is made regarding the case filed against it. Additional legal measures are also being pursued.
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