MUSCAT: The National Centre for Statistics and Information (NCSI) will implement the 3rd edition of an opinion poll on beneficiaries’ satisfaction with government services starting from today, June 24. The survey will run till November 30, 2024.
The survey aims at identifying the opinions of customers with the services provided by government entities, assess the level of satisfaction with aspects related to submitting or completing the requested services, identifying the opinion of beneficiaries of electronic services and evaluating the level of satisfaction in order to improve the quality of the provided services.
The opinion poll survey is carried out over the phone, targeting a random sample of customers of government entities during the period of the last quarter of 2023 and the first quarter of 2024 in accordance with a set of basic criteria for evaluating government services. - ONA
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