MUSCAT: The Ministry of Commerce, Industry and Investment Promotion (MoCIIP) yesterday signed an agreement to establish, operate and manage an integrated Cloud Call Centre with the Labbik Telecom Services to improve services offered to the Ministry’s customers.
The step will help speed up the process of responding to reports in the call centre and enhance operational efficiency through the use of modern technology.
The agreement was signed by Dr Saleh Said Masn, Under-Secretary of the Ministry of Commerce, Industry and Investment Promotion for Commerce and Industry, and Khalid Saleh al Husaini, founder and CEO of Labbik Telecom Services.
The agreement constitutes an important step towards modernizing the infrastructure of the Ministry’s cloud communication services by developing the call centre that connect the ministry’s directorates in all governorates in a professional manner with the centre hub (the Cloud Call Centre). — ONA
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