The Consumer Protection Authority (CPA) has said that consumers should take help from the law if they are denied of their rights.
Recently, the Directorate-General of Consumer Protection (DGCP) in Al Batinah North Governorate helped a consumer to get the newly-bought faulty car with a new one.
The DGCP, in a statement, said it received a complaint from a consumer against a car dealer who reported certain defects in his car, which was bought not later than 15 days, which is the period specified in the law for replacement.
As soon as he received the car, he heard a loud noise coming out of its engine and contacted the car dealer.
The car was examined and the defect was detected.
The consumer filed a complaint to DGCP, who after following the necessary procedures summoned people in charge at the car dealer. The seller admitted that the car is defective and agreed to replace it with a new one.
The chapter on consumer rights in the law states that the consumer has the right to guarantee the quality of the commodity or service and to acquire the same at the declared price.
The right to all that guarantees the consumer’s health and safety upon acquiring any commodity or receiving any service and safety from damages or harms upon the normal and ordinary use of this commodity or service.
The right to receive fair compensation for damages suffered by the consumer or the property thereof and which results from the procurement or ordinary use of the commodity or the receipt of the service.
The right to represent the interests of the consumer upon the formulation of consumer protection policies.
Article (15) states that the consumer shall be entitled to obtain an invoice written in Arabic language proving the purchase of the commodity or the receipt of the service and the invoice shall include the basic information on the commodity or the service and any other information as determined by the regulations.
Article (16) states that the customer, within a period of fifteen (15) days of his receipt of any commodity- save consumer items that are readily spoilable, shall be entitled to replace, return or refund the value of the commodity without any additional costs if such commodity is defective or incompliant with the standard specifications or unfit for the purpose for which the commodity was procured, provided that the consumer shall submit proof of purchase of the commodity from the provider and that the defect is not due to misuse by the consumer of the commodity.
Article (18) states that the consumer may prove the presence of defects in the commodity by all methods of proof.
Article (25) states that the provider shall take back the commodity and refund the price thereof to the consumer or replace or repair the same free of charge in case the consumer discovered that the commodity is defective.
Article (26) states that the provider shall guarantee the repairs and maintenance in accordance with this law and the regulations.
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