Muscat - The Public Authority for Special Economic Zones and Free Zones (OPAZ) announced that it has started using Chat GPT service, reflecting its direction of urging employees to use artificial intelligence techniques. Introducing this service is aimed at improving the quality of services provided by OPAZ and increasing the efficiency of internal operations and employee performance. This serves to uplift the provided services and expedite processing and completing investors’ applications.
Mohammed bin Abdulmajeed Al Hooti, In charge of managing OPAZ's digital transformation program, said that OPAZ will allow its employees in the different divisions to use the Chat GPT service in order to improve the quality of services, increase data analysis and provide integrated and innovative experiences for the challenges encountered at work and when processing investors’ applications.
“Employees will be able to access this service on their desktops and mobiles while getting continuous and immediate support at any time, and from anywhere, to carry out their tasks in a faster and more efficient manner. The service will also improve internal processes within departments, especially for new employees and projects, where new information is required about them, and from multiple resources that can be compared in an immediate manner”, Al Hooti explained.
“OPAZ aims to increase efficiency and productivity, hones employees’ communication skills, and make the most of their time. Instead of training a large number of employees to answer common questions, Chat GPT can be implemented to answer these questions automatically and immediately, and at times when employees are not even on duty” Al Hooti further commented.
Moreover, employees will be able to analyze the data they receive from clients and potential investors more effectively, allowing the follow-up and quality control departments to obtain valuable data about the services provided by OPAZ.
These insights can be used to uplift OPAZ's overall performance and implement operations in a more resourceful and effective manner, in addition to the possibility of using Chat GPT to enhance the experience of investors and customers with OPAZ services. Through this new service, investors can get quick and accurate answers to their inquiries related to the services provided, which facilitates their procedures and ensures their satisfaction.
The Chat GPT service is considered one of the artificial intelligence techniques and one of its most important applications, as it allows users to analyze data in a more accurate and effective way.
Using artificial intelligence technology and Chat GPT service marks a valuable addition to the smart services provided by the Public Authority for Special Economic Zones and Free Zones (OPAZ) and reflects its aspirations to improve the quality of services, increase the efficiency of internal operations, and enhance communication with investors and beneficiaries of its services.
The Public Authority for Special Economic Zones and Free Zones aims to introduce the Chat GPT service in all its affiliated zones in the future as part of its vision to fully benefit from advanced technologies and apply international best practices in managing its zones, being incubators for artificial intelligence technologies.