In line with its customer-centric vision and its ongoing plan to strengthen the bank’s Phygital (Physical + digital) network to better serve its customers, Bank Muscat, the leading financial services provider in the Sultanate of Oman has announced the launch of its self-service kiosks at prominent business hubs across the Sultanate of Oman.
The installation of the new kiosks is expected to greatly boost self-service by customers for a number of services in the future. The bank had earlier showcased its self-service kiosk at Comex 2022, where a large number of customers and the general public were able to try it out. Customers can now apply for new debit cards and receive replacement cards on the spot by using the self-service kiosks.
The new kiosks are installed at the Bank Muscat Head Office, Mall of Oman, Salalah Grand Mall, and Salalah Gardens Mall, with more kiosks to be soon launched at Nizwa Grand Mall, City Centre Sur, City Centre Sohar, City Centre Muscat, and A’Raya Complex in Al Khuwair.
Speaking on the occasion, Abdulnasir N al Raisi, General Manager - Personal Banking, Bank Muscat, said: “Bank Muscat is delighted to continue innovating and launch new products and services backed by state-of-the-art technology in close alignment with Oman Vision 2040. The new self-service kiosks enable our customers to apply for and print out new debit cards for themselves without the limitation of branch timings.
Customers can thus make use of this new innovative channel to serve themselves quickly and efficiently, which is very much aligned to our customer-centric vision of serving you better, every day.”
Bank Muscat offers a large number of innovative banking services and products in tune with Oman’s move towards a cashless society. The bank’s online and mobile banking platforms have been upgraded significantly over the recent past, resulting in a rapid increase in registered users. The consistent rise in active customers on its e-channels reflects the growing popularity of digital banking channels.
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