MUSCAT: Central to its incessant commitment to provide an unparalleled banking experience, BankDhofar continues to implement best international practices in customer service, addressing customers’ feedback and facilitating communication access via diverse channels.
Iman Musallam al Amri (pictured), Head of Customer Feedback at BankDhofar, reiterated the Bank’s pledge to offer an outstanding banking experience through cutting-edge products, state-of-the-art services and customized financial solutions. “We have been maintaining a certain level of service quality that aims at fulfilling the banking needs of our customers and matches their expectations. We take their input prudently, thoroughly analyze their feedback and consider it while designing new products and solutions to meet their respective requirements,” she noted.
“We welcome customers’ feedback via the official channels we made available. All that is taken in consideration constructively in order to enhance the quality of our services in line with the market demands,” Iman al Amri added.
BankDhofar customers can submit their feedback and suggestions, as well as inquiries on products and services, through the number (+968) 24791111, email Care@BankDhofar.com, or via social media pages and the bank’s official website www.BankDhofar.com. Maisarah Islamic Banking Services are also approachable through phone number (+968) 24775777, email Care@Maisarah-Oman.com, social media pages and the official website www.maisarah-oman.com .
BankDhofar, the second largest bank in the Sultanate of Oman, manifests strong presence in Corporate Banking, Retail Banking, Treasury and Project Finance. The bank caters to customers’ needs and requirements, and sets the standard for the best customer experience through innovative products and creative solutions. Following best international banking practices, providing an outstanding customer experience, in addition to its commitment to community development and contribution to the growth of the national economy, have placed BankDhofar at the top of the list of best banks in the region. Furthermore, BankDhofar has maintained a high level of Omanisation ratio and it strives to offer Omani nationals sound career, training and development opportunities.
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