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 Oman Air wins award for 'customer experience’


Muscat - Oman Air has received internationally acclaimed recognition at the 28th Annual World Travel Awards. The airline was named ‘World’s Leading Airline – Customer Experience 2021. ’

Commenting on the World Travel Awards, Eng. Abdulaziz Al Raisi, Chief Executive Officer, Oman Air, said, “Oman Air remains committed to a safe and exceptional journey for all its valued guests, and we are delighted to once again be recognized for delivering on that commitment. Any win at the World Travel Awards is an honour; we’re extremely proud to take home a win in the Customer Experience category, and this is from among many of the world’s leading airlines.

It confirms that everything we do—and continue to do as a premium airline—translates into memorable journeys with Oman Air. This achievement is a testament to the dedication and professionalism of our pilots, cabin crew, and ground staff and is particularly significant at a time when airlines around the world are facing unprecedented challenges.”

This latest award follows previous Oman Air wins in the World Travel Awards Middle East Programme. In 2020, it won ‘Middle East’s Leading Airline 2020: Business Class and ‘Middle East’s Leading Airline 2020: Economy Class’.

The airline has been awarded the Middle East’s Leading Airline: Business Class title every year since 2016, as well as in 2014; and the ‘Middle East’s Leading Airline: Economy Class title for 6 years running – from 2014 to 2020. On December 1, this year, it earned a Five-Star rating in the Major Airline category by the Airline Passenger Experience Association (APEX), the second consecutive year it has won the award. Oman Air has also earned a Five-Star COVID-19 Airline Safety Rating from Skytrax.

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