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Digital banking key to enhancing financial inclusion


The Sultanate, represented by the Central Bank of Oman, observes Arab Day for Financial Inclusion, which falls on April 27



The issue of promoting access to financing and financial services in the Arab countries is receiving great attention from the Council of Arab Central Banks and Monetary Authorities’ Governors, in recognition of the potential and great opportunities that can be achieved through enhancing financial inclusion to support inclusive and sustainable economic development, address unemployment challenges, and achieve social justice.

There is no doubt that the current developments and the negative repercussions of the Covid-19 pandemic have clearly highlighted the great importance of deploying Fintech for the purposes of financial inclusion, and the need to enhance digital financial services and familiarise users with them.

The pandemic has increased the demand for digital financial services and made the need to accelerated digital transformation and improved digital financial services a critical issue in economic policies in the Arab region.

The available statistics highlight the great opportunities inherent in the development of digital services, as nearly 85 per cent of adults in the Arab region have a mobile phone, 48 per cent have a mobile phone and can access the Internet at the same time, 7 per cent own mobile money account, and 33 per cent made or received digital payments in the previous year, compared to nearly 44 per cent globally.

In this context, the Council of Arab Central Banks and Monetary Authorities’ Governors, considering the growing need to intensify awareness of the importance of financial inclusion among all community categories in the Arab countries, endorsed in 2016 April 27 as the “Arab Day for Financial Inclusion”, celebrated this year under the theme of “Role of Digital Transformation in Increasing Financial Inclusion”.

It is important on this occasion to emphasise support for the efforts of the international community in enhancing financial inclusion, which was adopted by the G20 as one of the main aspects to support the sustainable development goals and enhance financial stability.

The G20 pays special attention to supporting the access by young people, women and micro, small, and medium-sized enterprises (MSMEs) to digital financial services using Fintech, in addition to paying attention to digital community awareness and education, which increases the chances of success of efforts and policies in this regard.

The Council is keen to give great importance to the issues of financial inclusion in the Arab countries, as it welcomed the launch of the “Financial Inclusion for the Arab Region Initiative” (FIARI) by the Arab Monetary Fund in cooperation with several regional and international organisations, to empower capabilities that aim to overcome the challenges of enhancing the financial inclusion indicators in the Arab countries.

In this regard, the Council values the FIARI activities that focus on digital financial transformation.

The Council calls on the partner organisations to pay more attention to supporting the use of Fintech in enhancing the access of young people, women, and MSMEs to financial services and welcomes the “Digital Financial Transformation Framework” in the Arab region issued in the framework of FIARI initiative in September 2020, as a roadmap to help develop domestic policies and action plans to create inclusive and secure Fintech ecosystem.

The framework is based on a few primary goals to enhance access and expand usage and quality and discusses Fintech sandboxes, consumer protection and financial literacy, financial and technical infrastructure, competition, data and cybersecurity, monitoring and cooperation.

In this regard, it is important to mention measures and actions taken by the Arab countries to enhance digital financial literacy. Arab countries can also work on developing country action plans that contribute to digitally transforming financial systems and supporting economic development to achieve sustainable growth and poverty alleviation.

The Council also reaffirms the need to integrate all community categories into the formal financial system, especially young people, women, entrepreneurs and MSMEs, to benefit from Fintech and follow-up efforts to raise the awareness of all these categories, protect their financial rights, and improve their knowledge of digital financial issues, so that they can make sound investment decisions.

In this context, the ministries of education, culture, and higher education in the Arab region can contribute to strengthening efforts to spread and deepen education and digital financial literacy.

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