UMC launches 12 continuous improvement projects

MUSCAT: The University Medical City (UMC) achieved significant milestones last year by implementing 12 continuous improvement projects. These projects saved in excess of RO 11.7 million, increased operational efficiency by over 45 per cent, and boosted patient satisfaction to over 90 per cent.
The UMC’s achievements in 2025 included expanding digital transformation, automating operational services, implementing emergency recovery systems, and continuing construction work on the Center of Excellence for Developmental Paediatrics.
Last year the UMC finalised its organisational structure, invested in developing first-and second-tier leaders with the participation of 133 candidates in 44 leadership and training programmes. This is in addition to the appointment of several leaders as directors general across various directorates, and the implementation of governance practices, performance enhancement and decentralisation.

The Sultan Qaboos Comprehensive Cancer Care and Research Centre (SQCCCRC), introduced eight new treatment services and twelve advanced diagnostic technologies, including the use of artificial intelligence in radiotherapy planning.
The Centre’s new services included launching carbon dioxide angiography, inaugurating a state-of-the-art automated radioactive spherocytosis infusion system, introducing 3D mesh therapy, launching high-dose local prostate therapy, beginning endoscopic submucosal resection of gastrointestinal tumours, among others.
The Centre also implemented infrastructure development and service quality improvement projects, including establishing colposcopy and endometrial examination clinics, installing over 60 medical devices, establishing a specialised upper limb reconstruction clinic within the Physical Therapy and Rehabilitation Department, and introducing a carbon dioxide infusion pump for diagnostic procedures.

As for the National Haematology and Bone Marrow Transplant Centre, it achieved significant milestones in 2025, most notably a successful first-of-its-kind CAR-T cell therapy procedure, expanding the bone marrow transplant unit to 21 isolation rooms, introducing advanced genetic diagnostic technologies, launching a specialised psychiatric clinic within the paediatric haematology and bone marrow transplant unit and introducing a dental clinic.
The University Hospital introduced 11 new treatment services, 11 advanced diagnostic and laboratory technologies, 14 projects to improve service quality and develop medical infrastructure as well as 6 patient safety initiatives. The hospital focused on improving the quality of services and patient safety through multiple initiatives such as equipping and operating 7 operating rooms as part of the expansion of operating rooms, increasing the capacity of the emergency units by 82 per cent for adults and 35 per cent for children, establishing a children’s emergency unit, activating the evening clinic for the paediatric health department, restarting the mammography service after a two-year hiatus, expanding the genetic and developmental medicine clinic by 50 per cent to 6 rooms, starting cochlear implant surgeries and activating a specialised clinic for auditory rehabilitation.