Govt entities honoured at Institutional Excellence Awards 2025

MUSCAT: Reinforcing Oman’s commitment to enhancing government performance and institutional efficiency, Dr Mahad bin Said Baowain, Minister of Labour, presided over the Institutional Excellence Awards 2025 ceremony.
The event reflected a strategic push to embed a culture of excellence across the public sector, aligned with the goals of Oman Vision 2040 and broader sustainable development priorities.
The ceremony honoured a number of government entities for outstanding implementation of the Institutional Excellence Framework, highlighting its comprehensive and integrated approach.
The Public Authority for Special Economic Zones and Free Zones received recognition for excellence in human capital, while the Ministry of Health, the National Records and Archives Authority, the Tax Authority, and the Public Establishment for Industrial Estates (Madayn) were awarded for customer satisfaction excellence.
In innovation support, Musandam Governorate secured top recognition, while Muscat Governorate was honoured for partnership and collaboration.
The Oman Investment Authority and the Telecommunications Regulatory Authority were recognised for continuous improvement, and — alongside the Ministry of Economy — also received accolades for sustainable growth, reflecting a balanced focus on operational efficiency and long-term institutional sustainability.
Awards for best-performing teams were presented to the Ministry of Energy and Minerals, the Ministry of Education, Telecommunications Regulatory Authority, the Ministry of Labour, and Al Batinah North Governorate, in recognition of their measurable achievements and effective application of the framework.
Speaking at the event, Said bin Abdullah al Balushi, Under-Secretary of the Ministry of Labour for Human Resources Development, noted that the framework has driven a transformative shift in government work methodologies by adopting a data - and indicators-based approach to decision-making.
This, he said, has enabled entities to prioritise initiatives more effectively, optimise resource allocation, and adopt best practices that foster innovation and enhance service quality.
Mohammed bin Mubarak al Kalbani, Director-General of Development and Quality Assurance at the Ministry of Labour, highlighted that the framework has strengthened a culture of institutional performance while stimulating healthy competition among government entities.
He added that strong engagement from administrative units since its launch has contributed to improved outcomes and a more mature institutional environment.
Launched in November 2022 under Royal Directives, the framework has seen extensive collaboration between government entities and a central implementation team to ensure alignment with international best practices.
Between 2023 and 2026, a total of 64 government entities were evaluated through more than 150 workshops.
The evaluation process analysed over 12,000 performance indicators and more than 16 million data points, including quantitative and qualitative metrics, alongside survey results measuring impact and customer satisfaction.
Feedback from more than 200,000 service beneficiaries — collected across over 800 service delivery outlets — further strengthened the credibility of the outcomes and supported continuous improvement efforts.
As part of the recognition process, 17 government entities met stringent audit criteria based on tailored standards reflecting institutional diversity.
Additionally, 45 service delivery outlets across the governorates will be honoured for enhancing customer experience and service quality.
Spanning multiple categories — including continuous improvement, human capital, innovation support, partnership and collaboration, customer satisfaction, and sustainable growth — the awards reflect the framework’s holistic approach to institutional development.
The ceremony concluded with a reaffirmation that these achievements stem from cohesive efforts across the government apparatus, signalling growing maturity in public sector performance and a sustained commitment to delivering high-quality services that meet public expectations and strengthen trust in governance.