Oman

IndiGo promises refunds, Indian govt steps in to regulate fares

Published: 07:12 AM,Dec 06,2025 | EDITED : 11:12 AM,Dec 06,2025

 

Muscat: India's largest airline, IndiGo, which operates multiple services from Muscat, has ensured that all refunds for your cancellations will be processed automatically to your original payment method.

'We will offer a full waiver on all cancellation/rescheduling requests for your bookings for travel between December 5, 2025, and December 15, 2025,' the airline said.

We are trying to ensure that food and snacks are being provided to our waiting customers at the airports.

Meanwhile, India's Ministry of Civil Aviation said on Saturday that a directive has been issued to all airlines mandating strict adherence to all fare caps that have been prescribed to protect passengers from any form of opportunistic pricing.

The price caps will remain in force until India's flight situation fully stabilises, the ministry said in a statement.

Air travel across India has been in turmoil this week after IndiGo cancelled thousands of flights, prompting the government to announce special relief for the carrier and the operation of additional trains to help clear the backlog.

Crowds at Indian airports eased on Saturday, but hundreds of passengers were still gathering outside Bengaluru and Mumbai airports as 385 IndiGo flights were cancelled, on the fifth day of a crisis that has hit the country's biggest airline.
Air travel across India has been in turmoil this week after IndiGo cancelled thousands of flights, prompting the government to announce special relief for the carrier and operate some trains to help clear the backlog.
It is the biggest crisis ever for the 20-year-old airline, which long prided itself on on-time performance and lured passengers with low-cost fares.
IndiGo has admitted it failed to plan properly ahead of a November 1 deadline to implement stricter rules for pilots around night flying and weekly rest, which ultimately led to problems around roster planning this week.