230 govt staff undergo Tajawob training programme

MUSCAT: The first phase of the training programme, 'Enhancing Skills in Dealing with Beneficiaries', was launched in Muscat, bringing together more than 230 employees from government institutions linked to the National Platform for Suggestions, Complaints and Reports (Tajawob).
The programme aims to strengthen employees’ ability to deliver accurate and timely services, reduce follow-up requests, and improve communication skills when addressing comments and reports submitted through the Tajawob platform. This initiative is expected to boost beneficiary confidence, elevate satisfaction and enhance the overall quality of government services.
Implemented as part of a six-month integrated training plan covering all governorates, the programme will extend to employees in administrative divisions across Oman.
In cooperation with the National Bank of Oman, the programme fosters knowledge exchange between public and private sectors, leveraging banking expertise in customer service to enrich the beneficiary experience.
This partnership exemplifies national integration, improving government systems and service quality while reflecting collective responsibility towards achieving Oman’s development goals.
The Tajawob platform is a pioneering national initiative that enables beneficiaries to submit suggestions, complaints and reports through a unified digital channel, improving response efficiency and service delivery.
Currently involving 54 government entities, the platform has handled over 86,000 transactions since its launch. Recent enhancements include a mobile application for easier access, advanced technical updates to improve analysis and monitoring, and enriched indicators for measuring performance and satisfaction.