Top performing service providers get awards

Muscat Governorate, in collaboration with the Ministry of Labour, honoured the best public service providers in Muscat Governorate for 2024. This initiative aims to encourage ministries and public authorities to excel in providing the best services to the people. The event was held under the auspices of Ahmed bin Mohammed al Humaidi, Chairman of Muscat Municipality.
Eight public service providers were recognised for reaching the highest levels of excellence in delivering government services in Muscat Governorate. This event is part of an effort to strengthen the institutional excellence system and motivate entities to improve performance efficiency and the quality of government services.
The winners included the Telecommunications Regulatory Authority (TRA), the Ministry of Housing and Urban Planning, the Ministry of Agriculture, Fisheries and Water Resources, the National Museum, Al Amal Club - the Ministry of Culture, Sports and Youth, the Ministry of Education, the Public Authority for Special Economic Zones and Free Zones, and the Consumer Protection Authority.
The selection process was based on a comprehensive evaluation that considered performance indicators, operational efficiency and beneficiary satisfaction surveys.
Ahmed bin Mohammed al Humaidi, Chairman of Muscat Municipality, expressed that this recognition acknowledges the sincere efforts and commitment of the institutions to provide excellent services to citizens and residents. He highlighted that the honoured entities serve as role models for performance excellence and emphasised that service excellence is a result of a culture of continuous learning in the workplace.
He also mentioned that Muscat Governorate, within the framework of decentralisation and strengthening the roles of governorates, aims to monitor service quality and oversee the implementation of development plans. This is done by evaluating the performance of service outlets in coordination with relevant authorities to ensure alignment with the priorities of Oman Vision 2040. Muscat Governorate values the honoured entities for their effective commitment to institutional work methodologies and a culture of sustainable improvement.
Muscat Governorate appreciates the efforts of the honoured government agencies and emphasises the importance of sharing successful experiences to enhance government performance in line with the goals of Oman Vision 2040. This will contribute to an efficient government sector and quality services that meet the aspirations of society.