Public satisfaction with healthcare services in Oman rises to 81.8% in 2025
Published: 09:07 AM,Jul 08,2025 | EDITED : 01:07 PM,Jul 08,2025
Muscat: The level of public satisfaction with healthcare services in the Sultanate of Oman has increased significantly, reaching 81.8 per cent in 2025, compared to 73.4 per cent in 2023, according to the latest survey conducted by the National Centre for Statistics and Information (NCSI). The results reflect a notable 8.4 percentage point increase in satisfaction with public healthcare services across the country.
The 2025 edition of the Healthcare Services Satisfaction Survey was carried out as part of the Centre’s ongoing efforts to monitor the quality of public services and enhance transparency, in line with the goals of Oman Vision 2040, particularly the axis focused on health and quality of life.
The survey revealed a disparity in satisfaction levels between government and private healthcare providers. While public healthcare institutions recorded a satisfaction rate of 80 per cent, private institutions scored higher with an 85 per cent approval rating.
Interestingly, the survey found that expatriates expressed higher levels of satisfaction with healthcare services than Omani nationals, registering a satisfaction rate of 87 per cent, compared to 79 per cent among citizens.
According to the NCSI, the survey focused on six key areas to evaluate the overall quality of services: general condition and cleanliness of the healthcare facility, satisfaction with doctors, satisfaction with nurses, satisfaction with pharmacists, efficiency of appointment scheduling and waiting times, cost of services.
The survey sampled a representative group of both Omani citizens and expatriate residents, and was conducted in line with the highest statistical standards to ensure the accuracy and impartiality of the findings.
The full results of the 2025 Healthcare Services Satisfaction Survey are available for download via the NCSI’s digital library at www.ncsi.gov.om.
The 2025 edition of the Healthcare Services Satisfaction Survey was carried out as part of the Centre’s ongoing efforts to monitor the quality of public services and enhance transparency, in line with the goals of Oman Vision 2040, particularly the axis focused on health and quality of life.
The survey revealed a disparity in satisfaction levels between government and private healthcare providers. While public healthcare institutions recorded a satisfaction rate of 80 per cent, private institutions scored higher with an 85 per cent approval rating.
Interestingly, the survey found that expatriates expressed higher levels of satisfaction with healthcare services than Omani nationals, registering a satisfaction rate of 87 per cent, compared to 79 per cent among citizens.
According to the NCSI, the survey focused on six key areas to evaluate the overall quality of services: general condition and cleanliness of the healthcare facility, satisfaction with doctors, satisfaction with nurses, satisfaction with pharmacists, efficiency of appointment scheduling and waiting times, cost of services.
The survey sampled a representative group of both Omani citizens and expatriate residents, and was conducted in line with the highest statistical standards to ensure the accuracy and impartiality of the findings.
The full results of the 2025 Healthcare Services Satisfaction Survey are available for download via the NCSI’s digital library at www.ncsi.gov.om.