Oman

Self-monitoring improves competency

An effective tool for achieving outstanding government performance and elevating the level of public service

 
Self-monitoring is a fundamental pillar for achieving integrity and efficiency in public service, as it enhances the employee’s ability to take responsibility and perform tasks efficiently without the need for external supervision, according to specialists in the field. It also contributes to adherence to ethical and professional standards, reducing errors and boosting trust between citizens and government institutions.

They stated that self-monitoring helps improve the quality of services provided and promotes transparency and integrity, emphasising its importance as an effective tool for achieving outstanding government performance and elevating the level of public service.

Hamoud bin Sulaiman al Abri, Director of Communication and Media Department at the State Audit Institution (SAI), stated that self-monitoring is a fundamental pillar in self-control and promoting positive behaviours. It enables individuals to monitor their behaviours based on values and ethical principles without the need for external supervision.

SAI is keen to enhance this value in society due to its significant impact on improving performance and work quality. Al Abri pointed out that SAI implements a set of activities and initiatives to promote self-monitoring, including awareness lectures for the relevant entities and school students, in addition to participation in community events. A variety of awareness publications have also been produced, including a book on “Integrity Influence on Functional and Institutional Performance”, as well as booklets for children.

Regarding the differences between self-monitoring and imposed monitoring, Al Abri emphasised that self-monitoring originates from the individual and is based on their values, whereas imposed monitoring relies on systems and laws that ensure compliance and improve performance. He also pointed out the importance of the Code of Conduct issued by SAI to enhance ethical values and practices among employees.

Al Abri emphasised that self-monitoring is an integral part of Omani identity, as it reflects high ethical standards and the community’s commitment to virtuous values, contributing to the building of a strong and united society.

TRANSPARENCY

Dr Qais al Sabei, a legal adviser and economic expert, confirmed that the concept of self-monitoring is one of the vital foundations that every individual should possess. It means being conscious of one’s actions, words and behaviours. In the professional context, self-monitoring is reflected in an employees ability to monitor their own performance and tasks, demonstrating their commitment to quality and excellence in work without the need for external supervision. He explained that self-monitoring also means prioritising the public interest over personal interests, which contributes to fostering a culture of teamwork.

Dr Al Sabei added that the impact of self-monitoring extends to all aspects of employee performance in both the public and private sectors, as it enhances the employees’ sense of responsibility and makes them true contributors of professional excellence. He emphasised that an employee who possesses self-monitoring is capable of achieving positive and effective performance without requiring reminders from supervisors.

He pointed out that self-monitoring is a fundamental factor in ensuring governance, integrity and transparency within institutions.

It helps establish a work environment that promotes ethical and professional values, which positively affect employee performance and increase public trust in the institutions.

QUALITY SERVICE

Fatima bint Khamis al Maqbaliyah, a lawyer and owner of Fatima Al Maqbaliyah Law and Legal Consultancy Office, emphasised that self-monitoring in workplace reflects the employees’ commitment to ethical behaviour and professionalism without the need for direct external monitoring. She pointed out that self-monitoring stems from personal values and a sense of responsibility towards the work, which involves compliance with laws and regulations, avoiding conflict of interest, and acting in the public interest.

She clarified that self-monitoring improves the employees’ efficiency and precision in task performance, as it encourages them to make responsible decisions and accept the consequences of those decisions. She also highlighted that monitoring helps reduce mistakes and violations, which in turn enhances the quality of public services.

She added that self-monitoring leads to improved integrity and transparency in government work, as an employee who follows the principles of self-monitoring is more committed to applying the principles of integrity and transparency, thereby reducing the opportunities for corruption and abuse of power. It also encourages the employee to report any illegal or unethical practices, creating a more transparent work environment.

She emphasised the necessity of promoting a culture of integrity and transparency through ongoing training and awareness, also providing clear mechanisms to protect employees from external pressures when reporting corruption. She urged senior management to lead by example in practicing self-monitoring and for the establishment of effective monitoring systems that support and complement self-monitoring, rather than replacing it. Additionally, she highlighted the importance of implementing incentive policies to reward employees who adhere to ethical and professional standards.

FAIR DECISIONS

Suhair al Amri, a psychologist, emphasised that self-monitoring is an essential element for achieving integrity and efficiency in public office. It contributes to improving the quality of services provided to citizens, reducing administrative faults and boosting productivity. It also helps reduce delays and job negligence, leading to improve the overall efficiency of government performance.

She explained that self-monitoring enhances employee compliance with laws and systems, thus reducing the likelihood of administrative corruption. This sense of responsibility leads to making fair decisions based on the public interest, rather than personal advantage.

She pointed out some of the challenges employees encounter in exercising this monitoring, including the lack of incentives for employees committed to self-responsibility, the weak culture of accountability and transparency in some institutions, and the job pressures as well as administrative routine leading to a loss of motivation to exercise self-monitoring. Furthermore, some work environments that do not promote self-discipline.

Suhair recommended the importance of raising awareness of the importance of self-monitoring through training courses and workshops, and establishing incentive systems for employees who demonstrate high ethical commitment at work. She also called for promoting a culture of accountability and transparency within government institutions and providing a positive work environment that encourages employees to act responsibly without external pressure.