OPAZ leverages ChatGPT to drive AI adoption across SEZs, free zones
Published: 04:04 PM,Apr 24,2023 | EDITED : 07:04 PM,Apr 24,2023
MUSCAT: The Public Authority for Special Economic Zones and Free Zones (OPAZ) announced that it has started using ChatGPT service, reflecting its direction of urging employees to use artificial intelligence techniques.
Introducing this service is aimed at improving the quality of services provided by OPAZ and increasing the efficiency of internal operations and employees’ performance. This serves uplifting the provided services and expediting processing and completing investors’ applications.
Mohammed bin Abdulmajeed al Hooti (pictured), In charge of managing OPAZ’s digital transformation programme, said the Authority will allow its employees in the different divisions to use the ChatGPT service in order to improve the quality of services, increase data analysis and provide integrated and innovative experiences for the challenges encountered at work and when processing investors’ applications.
“Employees will be able to access this service on their desktops and mobiles while getting continuous and immediate support at any time, and from anywhere, to carry out their tasks in a faster and more efficient manner.
The service will also improve internal processes within departments, especially for new employees and projects, where new information is required about them, and from multiple resources that can be compared in an immediate manner,” Al Hooti explained.
“OPAZ aims to increase efficiency and productivity, and hones employees’ communication skills and to make the most of their time.
Instead of training a large number of employees to answer common questions, ChatGPT can be implemented to answer these questions automatically and immediately, and at times when employees are not even on duty,” Al Hooti further commented.
Moreover, employees will be able to analyse the data they receive from clients and potential investors more effectively, allowing the follow-up and quality control departments to obtain valuable data about the services provided by OPAZ.
These insights can be used to uplift OPAZ overall performance and implement operations in a more resourceful and effective manner, in addition to the possibility of using ChatGPT to enhance the experience of investors and customers with OPAZ services.
Through this new service, investors can get quick and accurate answers to their inquiries related to the services provided, which facilitate their procedures and ensures their satisfaction.
The ChatGPT service is considered one of the artificial intelligence techniques and one of its most important applications, as it allows users to analyse data in a more accurate and effective way.
Likewise, problems can be identified and responded to rapidly, a matter that would achieve work efficiency and easier management.
Using artificial intelligence technology and ChatGPT service marks a valuable addition to the smart services provided by OPAZ and reflects its aspirations to improve the quality of services, increase the efficiency of internal operations, and enhance communication with investors and beneficiaries of its services.
The Authority aims to introduce the ChatGPT service in all its affiliated zones in the future as part of its vision to fully benefit from advanced technologies and apply international best practices in managing its zones, being incubators for artificial intelligence technologies.
This comes within OPAZ efforts to achieve its strategic objectives by enhancing the investment environment in the 14 economic, free and industrial zones supervised by OPAZ, in addition to the new under construction zones.
Introducing this service is aimed at improving the quality of services provided by OPAZ and increasing the efficiency of internal operations and employees’ performance. This serves uplifting the provided services and expediting processing and completing investors’ applications.
Mohammed bin Abdulmajeed al Hooti (pictured), In charge of managing OPAZ’s digital transformation programme, said the Authority will allow its employees in the different divisions to use the ChatGPT service in order to improve the quality of services, increase data analysis and provide integrated and innovative experiences for the challenges encountered at work and when processing investors’ applications.
“Employees will be able to access this service on their desktops and mobiles while getting continuous and immediate support at any time, and from anywhere, to carry out their tasks in a faster and more efficient manner.
The service will also improve internal processes within departments, especially for new employees and projects, where new information is required about them, and from multiple resources that can be compared in an immediate manner,” Al Hooti explained.
“OPAZ aims to increase efficiency and productivity, and hones employees’ communication skills and to make the most of their time.
Instead of training a large number of employees to answer common questions, ChatGPT can be implemented to answer these questions automatically and immediately, and at times when employees are not even on duty,” Al Hooti further commented.
Moreover, employees will be able to analyse the data they receive from clients and potential investors more effectively, allowing the follow-up and quality control departments to obtain valuable data about the services provided by OPAZ.
These insights can be used to uplift OPAZ overall performance and implement operations in a more resourceful and effective manner, in addition to the possibility of using ChatGPT to enhance the experience of investors and customers with OPAZ services.
Through this new service, investors can get quick and accurate answers to their inquiries related to the services provided, which facilitate their procedures and ensures their satisfaction.
The ChatGPT service is considered one of the artificial intelligence techniques and one of its most important applications, as it allows users to analyse data in a more accurate and effective way.
Likewise, problems can be identified and responded to rapidly, a matter that would achieve work efficiency and easier management.
Using artificial intelligence technology and ChatGPT service marks a valuable addition to the smart services provided by OPAZ and reflects its aspirations to improve the quality of services, increase the efficiency of internal operations, and enhance communication with investors and beneficiaries of its services.
The Authority aims to introduce the ChatGPT service in all its affiliated zones in the future as part of its vision to fully benefit from advanced technologies and apply international best practices in managing its zones, being incubators for artificial intelligence technologies.
This comes within OPAZ efforts to achieve its strategic objectives by enhancing the investment environment in the 14 economic, free and industrial zones supervised by OPAZ, in addition to the new under construction zones.