MoHUP targets 10 minutes for transaction completion
Published: 05:03 PM,Mar 26,2023 | EDITED : 09:03 PM,Mar 26,2023
MUSCAT: Oman Arabic newspaper, sister publication of the Observer, conducted a survey to measure satisfaction over the services rendered by the Ministry of Housing and Urban Planning among citizens who approached the ministry’s Unified Services Hall.
Some respondents voiced satisfaction over the speed and simplicity of services while others demanded that the procedures be simplified suggesting more services to be done online.
Some of those surveyed said that the ministry’s electronic platforms sped up completion of transactions thus reducing waiting time at the Unified Services Hall. Many agreed that the ministry’s services witnessed a remarkable improvement of late.
Real estate brokers said that they are facing some technical problems but online transactions take less than 10 minutes to be accomplished.
Engineer Amani al Balushiyah, Director of the Unified Services Hall at the Ministry of Housing and Urban Planning, said: “We receive about 350 people at the Unified Services Hall daily. The ministry is currently executing plans to further improve online services and simplify procedures with the aim of reaching a standard execution period of 10 minutes or less for completing a transaction. The ministry is planning to give broader powers to the directorates outside Muscat Governorate.
The ministry pays attention to the training of its front ranks of employees by providing internal training workshops to help them improve the procedures and services provided. Besides, the ministry devised initiatives to evaluate and develop the staff performance. This is in addition to the performance measurement programme that measures the average waiting time and daily achievement, she said.
The Ministry of Housing and Urban Planning attaches great importance to customer service and seeks continuous improvement and development of its services and upgrading its levels through 22 service halls distributed in the governorates of the Sultanate of Oman where more than 250,000 customers availed services in 2022.
Some respondents voiced satisfaction over the speed and simplicity of services while others demanded that the procedures be simplified suggesting more services to be done online.
Some of those surveyed said that the ministry’s electronic platforms sped up completion of transactions thus reducing waiting time at the Unified Services Hall. Many agreed that the ministry’s services witnessed a remarkable improvement of late.
Real estate brokers said that they are facing some technical problems but online transactions take less than 10 minutes to be accomplished.
Engineer Amani al Balushiyah, Director of the Unified Services Hall at the Ministry of Housing and Urban Planning, said: “We receive about 350 people at the Unified Services Hall daily. The ministry is currently executing plans to further improve online services and simplify procedures with the aim of reaching a standard execution period of 10 minutes or less for completing a transaction. The ministry is planning to give broader powers to the directorates outside Muscat Governorate.
The ministry pays attention to the training of its front ranks of employees by providing internal training workshops to help them improve the procedures and services provided. Besides, the ministry devised initiatives to evaluate and develop the staff performance. This is in addition to the performance measurement programme that measures the average waiting time and daily achievement, she said.
The Ministry of Housing and Urban Planning attaches great importance to customer service and seeks continuous improvement and development of its services and upgrading its levels through 22 service halls distributed in the governorates of the Sultanate of Oman where more than 250,000 customers availed services in 2022.