Business

Al Ahlia wins 'Most Innovative Insurer-Oman' award

 
MUSCAT: Al Ahlia Insurance, one of Oman’s leading insurance companies, has added another prestigious award to its list of growing accolades by winning 'Most Innovative Insurer - Oman' at this year’s International Business Magazine (IntlBM) Annual Awards, held in Dubai on October 29, 2022.

The IntlBM awards are considered a hallmark of excellence and outstanding achievements from across industries internationally. The ‘Most Innovative Insurer’ award not only commemorates best-in-class business achievements and technology disruptions; but also recognizes the brand's vision for the insurance industry, the focus on customer-centricity throughout the organization, and the leadership influence it has for others to follow suit.

With over three decades of expertise, Al Ahlia insurance has established itself as Oman’s trustworthy Insurer. It has launched several cutting-edge propositions and is committed to improving the overall customer experience by tapping into insights and investing in technology to provide customers with unmatched service support.

Some of the leading propositions that have earned Al Ahlia this prestigious award are “Claim registration through WhatsApp”, “Bot-assisted sales journey”, “Online policy transfer” and the “One-click renewal link”.

Commenting on this momentous win, Hanaa al Hinai, Chief Executive Officer – Al Ahlia Oman, said, “It gives us great pleasure to have been granted this global award that recognizes Al Ahlia as a leader in innovation across international business and finance sectors. The recognition is a testament to the outstanding efforts that our team takes to enhance the customer experience, and the willingness to think outside the box to achieve that.

Speaking on the eve of the awards night, Arif al Zadjali – IT Director, Al Ahlia Insurance said: “Digitisation and technology have always been important areas of strategic focus at Al Ahlia, we always look at new innovative ways to create a seamless and easy experience for our customers. Our goal is to continuously find new propositions and technologies that make the insurance process more accessible and more approachable.” Established in 1985, Al Ahlia Insurance Co SAOG is one of Oman's longest-serving non-life insurance companies. Al Ahlia offers a wide range of products and services in the retail sector including Motor, Travel, Personal Accident, and home products. With over 20 broker & affinity partners, 24 own branches, 35 agent offices, a dedicated call center, an inbound toll-free number, and a convenient online platform; the company provides its customers with unmatched sales and service support. It also offers a wide range of commercial insurance products including Property, Casualty, Motor, Construction, Marine, Specialty lines, and SME solutions.

As one of the oldest and leading non-life Insurance providers in Oman, Al Ahlia has received consistent recognition and awards such as ‘Oman Insurer of the Year and AIWA Award for Best Performing mid-cap company’ for many years at regional and local award platforms.