UK regulator says Ryanair ‘capitulates’ to pressure on passengers’ rights

DUBLIN: Britain’s aviation regulator said that Ryanair had “capitulated” to pressure to inform passengers hit by flight cancellations of their rights, and would keep pushing the airline to fully compensate them.
More than 700,000 passengers due to fly between September and March have been hit by a recent wave of flight cancellations caused by a shortage of Ryanair pilots.
Britain’s Civil Aviation Authority (CAA) had said the airline failed to properly inform customers and had given it until 1600 GMT on Friday to explain their rights to be re-routed on rival airlines and compensated for some out-of-pocket expenses.
Ryanair met the deadline, by putting a notice on the main page of its website explaining how passengers could be compensated under European Union law.
“It appears that Ryanair has now capitulated,” CAA Chief Executive Andrew Haines said in a statement on Friday, after the regulator had warned the airline on Thursday to deliver “action, not words”. Haines said the CAA would now keep up pressure on the Irish airline.
“We will review their position in detail and monitor this situation to ensure that passengers get what they are entitled to in practice,” he said .
A Ryanair spokesman said the airline’s notice on its website had met aviation authorities’ demands in full. — Reuters