Omantel opens new outlets in Al Maabela, Al Amerat

Omantel recently unveiled new outlets at Al Maabela and Al Amerat. These new outlets embody a pioneering new design concept that aims to create a digitally interactive customer experience.

The new outlets are aligned with Omantel’s transformative ‘3.0’ strategy that focuses on exceeding customer expectations and enriching lives by upholding retail best practices and streamlining processes through innovation. The new outlets’ exterior is vibrant and eye-catching. The open portal is designed to encourage consumers to cross the threshold and explore the products and services that Omantel has to offer, while the outlets interior provides a leading edge approach to in-store service and product experience centred on the customer and their shopping needs.

Omantel’s Senior Manager of Sales Planning and Performance Management Abduljalil Darwish al Balushi noted, “We have introduced digital interactive touch points where customers can seek and find information on our full range of telecoms solutions. Customers can navigate these screens alone or get assisted by one of our expert staff who no longer reside behind desks but peruse the shop floor with the help of tablet devices that enable transactions to be made from any location within the store. This feature is a first for customer service in Oman and helps to bridge the divide between Omantel and its customers.”