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EDITOR IN CHIEF- ABDULLAH BIN SALIM AL SHUEILI

Omantel, Oman Air sign agreement to improve customers experience

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MUSCAT: Omantel, the Sultanate’s leading telecom provider, and Oman Air, the national carrier, have signed a partnership agreement that will result in the enhancement of the value of services provided by both Omantel and Oman Air.


It will also enable them to jointly maximise their promotional services and products resulting in a significant improvement in the overall experience of their respective customers. In addition, as part of the agreement, the functionality and features of each of their respective customer loyalty programmes, Makasib for Omantel and Sindbad for Oman Air, will mutually benefit from the other going forward.


This agreement allows both Omantel and Oman Air customers to benefit from a broader range of alternative outlets through which they can gain access to the various services and promotions provided by both companies.


The agreement also aims to maximise the value of prizes provided by the Makasib and Sindbad loyalty programmes. This agreement also enables Oman Air to provide self-service features for its customers at any Omantel outlet, where customers may inquire about flights, book tickets and avail other services provided by the national carrier. On the other hand, Omantel can place e-paying machines at any Oman Air office across the country. As a result, this agreement allows both companies to mutually expand their marketing and customer service activities across the country.


Commenting on the agreement, Omantel’s Vice President of Consumer Business Unit, Haitham Abdullah al Kharusi noted, “At Omantel, we are proud to have such a prominent position within the eye of both, public and private sector organisations in Oman. We consider it our responsibility to reciprocate this trust by offering our customers in both sectors, be it individuals or companies, with the very best in products and services possible.”


Dr Abdulrazaq Juma al Raisi, Executive Vice President-Corporate Services & Business Development at Oman Air noted after signing the agreement, “At Oman Air we aim to provide the best possible services to our clients, readily adopting innovative new procedures that will enhance our commercial position and expand the reach of our services to our clients wherever they may be. This agreement melds perfectly into our strategy, enabling us to easily implement it in the best possible way.”


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