Muscat: Oman Air has introduced a new flight-booking policy, designed to address the passengers’ needs to change their travel plans.
Starting March 6, 2020, Oman Air has removed change fees for all tickets purchased from now through till May 31, 2020.
The waiver applies to all tickets, all fare types and all destinations – for travel through October 31, 2020.
"The new zero-fee booking change policy is designed to offer consumers peace of mind. It offers greater flexibility because they can now make their flight reservations without the worry of facing penalties should their travel plans change because of personal concerns or travel restrictions imposed by government agencies," the airline said.
Paul Starrs, Oman Air chief commercial officer, said, “We want to assure our guests that we understand the challenges everyone is facing because of the actions that governments around the world are taking. Our promise to our valued guests is quite simply this: Go ahead, make your flight bookings with us and there will be zero booking-change fees should you need to alter your travel plans. We are committed to providing world-class service to all our guests and we want everyone to know that they can book with confidence”.
Oman Air said it is committed to providing timely and updated travel information on actions taken by governments around the world to curb the spread of this outbreak.
The airline is in constant contact with government agencies and global health organizations to ensure updated travel advisories are published daily on its website as they become available.
Besides, Oman Air is working closely with the Ministry of Health and the World Health Organization (WHO) to follow the standards on health precautions related to coronavirus.
"Our aircraft cleaning teams are trained to meet Oman Air’s high hygiene standards. We aim to provide our passengers with a safe and comfortable experience at all times," the airline said.
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