MUSCAT: Oman Investment and Finance Company (OIFC) launched the third edition of its application Khedmah, in which several changes have been made, improving its features and enhancing its speed of the process of making payments of bills of water, electricity and communications as well as recharging the balance.
The OIFC believes in continuous update keeping in view the aspirations and expectations of the customers. The company always wanted to include a number of features in the application to serve the customer in payments of all types of bills with full ease and comfort and without spending any time or effort or rescheduling their daily routine.
Nadia bint Mahfoudh al Wahaibi, Customer Services Manager of OIFC, said: “The continuous technical development process is the secret of our excellence in the company. Competitiveness requires from us continuous efforts for modernisation and updating of our services and to further develop them technically. We want more services to be at the fingertips of the customers.
The new application includes comprehensive options for payments. It is easy to use, flexible and safe. We, with the help of a team of researchers, try to improve our services, particularly the smartphone application Khedmah.
On the changes and improvements introduced in the third version of the smartphone application Khedmah, Nadia al Wahaibi said that there were many new services and updates included in the third generation of the application.
Prominent among new features which have been made available are of the availability of latest e-bills of water based on the data coming in from the Public Authority for Electricity and Water. It started in October 2017.
It sends electronic invoices to the accounts of the registered people and corporate customers.
These services will also be extended to electricity after we will start receiving data from Muscat Electricity Distribution Company.
The third edition of the application has been designed to be able to accommodate all other companies as soon as their billing data starts arriving.
She said that a graphic presentation about its use has been made available on our website.
The Khedmah service has been linked with OmanNet gateway for payment of bills.
The Khedmah would provide a number of options before entering into the payment gateway to provide details of debit card through OmanNet gateway. However, the option for payment through credit card would continue to be directed towards the gateway of CyberService for payments through Visa or Master Cards.
Al Wahaibi also said that the most important features of the new version are: First, the bank charges for debit card transactions which are directed through Oman Net have been reduced, while the credit card transaction fees have not been changed.
Second, the availability of the water bills in the application and the website along with the communications bills, to meet the requirements of customers. Third, the ability to provide services in the corporate section for payment of water bills of corporate customers.
This additional service allows big corporate houses to pay their bills of water, communications and electricity both through our website and application Khedmah. With this the e-billing services is back with more ease and facilities for individuals and groups.
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