Eilertsen to offer biz tips today

KABEER YOUSUF –
MUSCAT, Nov 14 –
‘Service is taking action to create value for someone else’ is the core point of the workshop to be conducted by acclaimed speaker Jeff Eilertsen on Wednesday.
The event, backed by Oman Arabic daily, will be held at the Millennium Grand Hotel. It focuses on client services and educating participants on how to meet the expectations of clients in any organisation that provides goods or services of any kind.
“I am looking forward to being with the group and getting to know your country and culture. The workshop will be one of its kind in the corporate arena,” Jeff told the Observer.
Jeff, who is a corporate trainer, business motivational speaker and educator, and Vice-President, Client Success at the UP! Your Service believes service standards and service excellence are not the same thing and different strategies and approach distinguishes them.
“Service excellence is taking the next right action to create new value, better value, or more-than-expected value for someone else: an internal colleague or an external customer.
Service excellence is the commitment — not merely to predictable standards — but to continuously stepping up. For my seatmates on the airplane, this passion for perpetual service improvement is the key to the business growth.” He believes the game of football has a lot of lessons for the modern corporate world. The registration to the event will begin at 8 am, while the workshop is scheduled to start by 8.30 am.