Defective vehicle: Consumer gets full refund

The Department of Consumer Protection in Sur recently reached to a settlement between a consumer and one of the car agencies over a dispute related to the defective vehicle. Following the agreement, the car dealer will return RO9,000 that it had received from the consumer at the time of sale of a new car.
As per the details, the Public Authority for Consumer Protection (PACP),  said, “The consumer who bought a new car from an agency in Sur noticed that the brakes were not fixed properly and air/water entered the vehicle from the rear side. The vehicle also made some inappropriate sound while on the move. The problem persisted even after a thorough technical check and accordingly the consumer filed a complaint with the PACP, which in turn took necessary actions and reached to an agreement between the two parties. ”
It was agreed that the amount would be reimbursed to the consumer and the vehicle returned to the agency. PACP has urged the dealers to ensure that the new vehicles are free from any defects or to examine them technically before presenting them to consumers. 




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