BA says IT outage may have been caused by human error

LONDON: The British Airways IT meltdown that left 75,000 passengers stranded over the bank holiday weekend may have been caused by human error, the head of its parent company has said.
Willie Walsh, chief executive of International Airlines Group (IAG), set out further details about how the catastrophic outage is thought to have occurred and reiterated an apology to those affected.
He announced an independent investigation into the IT shutdown, adding that the actions of an engineer who disconnected and then reconnected a power supply to the data centre in “an uncontrolled and uncommanded fashion” may be central.
Hundreds of flights were cancelled after a shutdown of BA’s data centre knocked out its systems, and reports suggest it could face a compensation bill of up to £150m.
Mr Walsh, speaking at an airline industry meeting in Mexico, said, “We have commissioned an independent company to conduct a full investigation.” — Reuters