MUSCAT: DHL Express Oman , the world’s leading logistics service provider, announced receiving Bronze Stevie Awards ‘Customer Service’, the world’s premier business award competitions. This trophy represents the best performance ever recorded by DHL Express Oman in this ranking.
DHL Express emerged best in service excellence after passing all assessments and evaluations designed by experts in customer service sectors.
Today, businesses of all sizes are evaluating the way they deliver customer service as customer satisfaction is always translated into loyalty and profitability. The DHL Express Oman Customer Service team is driving an insanely customer-centric culture, to ensure every customer interaction delivers exceptional results. Our mission is to make the experience so powerful that each customer becomes loyal and motivated by the great results received from DHL.
Ali Thabet, Country Manager, DHL Express Oman, said, “Winning this award speaks volumes for positive results of the ongoing development and effort within our customer service team. At DHL, every action we take is aiming to listen and to satisfy our customers. We measure ourselves and our performance on how fulfilled our customers are once they have dealt with us. This has been our approach since day one and will be as we continue to grow.”
Ten organisations were presented with Grand Stevie Award trophies as the winning organisations in the 2016 competition. Finalists were determined by the average scores of 139 professionals worldwide during two months of first-round judging.
The Stevie Awards were created in 2002 to honor and generate public recognition of the achievements and positive contributions of organisations and working professionals worldwide. In short, the Stevie Awards has become one of the world’s most coveted prizes.