Thursday, March 28, 2024 | Ramadan 17, 1445 H
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EDITOR IN CHIEF- ABDULLAH BIN SALIM AL SHUEILI

Actions initiated for delays in after-sales services

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Muscat, May 19 - The Court of First Instance in Suhar recently passed a judgment against a vehicle dealer for failing to replace or repair a defective product. As per the details, the Public Authority for Consumer Protection in North Al Batinah was informed that a complainant purchased a truck with a crane from one of the car agencies. It was informed at the time of purchase that the maximum load of the crane was seven tonnes, but it was later revealed that the crane had a much lower capacity.


An expert from the industry also confirmed that the crane is not able to carry the weight that was mentioned in the purchase invoice.


The matter was referred to the Public Prosecution to initiate the legal proceedings and it was revealed that the case violated the provisions of Article 25 of the Consumer Protection Law, which said, ‘The supplier shall be required to return the goods and refund them or replace or repair them free of charge if the consumer finds any fault with them.’


The case was referred to the competent court, which issued a judgment that confirmed the Consumer Protection Law and imposed a fine of RO 7,000.


In similar cases related to after-sales services in Sharqiyah, the Court of First Instance issued two judgements.


In the first case, a workshop was asked to return the payments made by a customer for a vehicle repair and purchase of spare parts. The workshop failed to rectify the problem within the timeframe.


A judgement was also issued against a company after it failed to address the problems related to a telephone installation.


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